BUILDING INCLUSIVE DIGITAL PRODUCTS — Y:2019
SARAH
ANDREW
I’m Sarah Andrew, a Product Manager specializing in accessibility and inclusive digital products, with over five years of experience working at the intersection of user needs, accessibility, and technical requirements.
SCROLL
As a Product Manager with a strong foundation in Human-Computer Interaction and accessibility, I focus on defining product requirements, prioritizing features, and guiding cross-functional teams to deliver inclusive, usable, and scalable digital products.
My work involves leading product discovery through user research, synthesizing insights into clear product requirements, and informing prioritization and roadmap decisions, particularly for accessibility-critical features.
Through qualitative and quantitative research, accessibility evaluations, and stakeholder collaboration, my goal is to deliver products that meet user needs, accessibility standards (WCAG), and business or regulatory goals, ensuring inclusive experiences are built into products from the start.
Associate Product Manager – Accessibility
Chatlabs
2024 — Present
Supported product management for AI-enabled backend and mobile platforms used by enterprise clients.
Collaborated with stakeholders, engineering, and design teams to define product requirements and prioritize workflow improvements.
Conducted usability and accessibility evaluations to inform backlog prioritization and product decisions.
Contributed to product documentation and cross-functional communication to support delivery of inclusive features.
UI/UX Designer Intern (Product & Requirements Support)
Idealoft Studios
2019 — 2020
Collaborated with stakeholders to translate business and user needs into product features for fintech mobile applications.
Supported definition of functional requirements and user flows to improve usability and navigation efficiency.
Partnered with engineering and design teams to deliver responsive, accessible product experiences.
Product Manager – Accessibility
Rochester Institute of Technology
2020 — Present
Owned accessibility-focused product initiatives across mobile and web platforms, aligning user needs with WCAG standards and technical constraints.
Led product discovery through user research with people with disabilities to inform roadmap and prioritization decisions.
Translated research insights into product requirements, user stories, and implementation guidance for development teams.
Partnered with interdisciplinary teams to deliver inclusive, scalable digital products.
Ph.D. Computing and Information Science
Rochester Institute of Technology
2021 — Present
Built advanced expertise in accessibility-focused product discovery, user research, and evidence-based decision-making for inclusive digital products. Developed the ability to translate research insights into product requirements, prioritization decisions, and scalable accessibility strategies aligned with technical and regulatory constraints.
B.C.A Bachelor of Computer Applications
Christ University
2016 — 2019
Gained a technical foundation in software systems, data structures, and application development, supporting effective collaboration with engineering teams and informed product decision-making.
M.S. Human-Computer Interaction (HCI)
Rochester Institute of Technology
2019 — 2021
Developed a strong foundation in product thinking, user research, usability testing, and accessibility standards (WCAG), with a focus on informing product requirements, feature prioritization, and inclusive product delivery.
RESEARCH
Authentication Challenges in Customer Service Settings Experienced by Deaf and Hard of Hearing People
2023
CHI
Seeking Product Manager – Accessibility roles in Dubai, UAE
Focused on inclusive digital products, regulatory compliance, and scalable product delivery.